DIAGNOSIS
IT indicators Definition.
Procedures initial definition.
Resources choice.
Team training.

DEPLOYMENT
Definition of management and operational indicators .
Identification of systems and applications included in the service.
Risk evaluation.
Full service progressive deployment for a system group.
Inclusion of software quality philosophy into the organization.
Procedure detailed definition.
Responsibility shared with customer.
SLAs measurement.

OPERATION
All systems are included into the service.
SLA-based service management .
Standards and procedures constant revision.