EXPERIENCE:
· IVR & Voice Application: Nortel, MPS, Genesys, Presence, etc.
· BPM: Tibco, AgilePoint, Polvmita…
· PBX: Avaya, Nortel, Siemens, Asterik.
· Infrastructure Projects.
· CTI Integration.
· Recording NICE, Verint
· Business Indicators Generation.
Goal: To provide an automatic Customer Care System integrated with corporative and other customer care systems
Contact Center & CRM
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